Updates and spare parts on
SORMEC's customers can count on a personalised, fast and efficient service for any updates, spare parts also through a reserved web area, where they can find all the information, documents, software and specific requests if any.
In order to be ever closer to its customers, SORMEC is increasingly attentive to the quality of the services it offers, communicates in their own language and uses web connection information technology to optimise the efficiency of its Technical Assistance Service (TELE-SERVICE). In fact, thanks to the technology of SORMEC systems and software, the customer always receives a rapid response to problems and, in this way, can keep their machines always running. Most operational problems are quickly solved over the phone or with new troubleshooting tools. Should a problem prove too complex for a remote diagnosis, SORMEC takes prompt action, commissioning a specialist technician to intervene directly on site.
- Remote Tele-Service
- Timely and targeted service
- After sales
- Warehouse Recommended Spare Parts
- Scheduled maintenance service